somosHolaDOC connects you in minutes with a certified doctor, from the comfort of your home or office, through a live video-consultation or phone call.
Our medical team is made up of Spanish-speaking Physicians-Surgeons, qualified, ethical and qualified to provide medical guidance at the request of users, on issues related to Primary Health Care (PHC).
Some of the cases that we can treat and recommend treatment if necessary are:
.- Cold and flu
.- Allergies and rashes
.- Abdominal pain
.- Headache
.- Digestive discomfort
.- Fever
.- Dizziness
.- Doubts in the field health and reading medical exams
.- Among many others
Here are some frequently asked questions about our app:
How does it work?
1. REGISTER: Open the somosHolaDOC application and register with your personal data. If you already have an account created, log in with your credentials.
2. REQUEST A CONSULTATION: Select your reason for consultation, choose the mode of communication you prefer and enter the waiting room where you will be attended to in minutes. The first consultation is FREE!
3. TALK TO A DOCTOR: In a matter of minutes, one of our doctors will review your medical history and contact you to carry out the consultation. Consultations in our app have no time limit, you can talk to the doctor for as long as you want.
4. SUMMARY OF THE CONSULTATION AND TREATMENT: After a few minutes, you will be able to review the summary of your consultation in the app, as well as any treatment** that has been duly detailed.
**There is no guarantee that a prescription will be issued for every visit, a prescription will only be issued if the physician gathers all the appropriate information to accurately diagnose and treat a given condition for the benefit of the patient.
What are the hours of somosHolaDOC?
Our doctors are available for immediate attention 12 hours a day, from 07:00 am to 07:00 pm, Monday through Sunday (including holidays). We are available to make sure that you and your family - including children - receive the care you need.
How does the subscription to somosHolaDOC work and how much does it cost?
Our service is offered in two ways:
1. Telephone operators: Through our carrier-billing payment method you can affiliate your Sinapsis subscription through your mobile telephone operator, which means that the cost of the subscription is charged directly to your phone bill, or deducted from the balance in case you are a prepaid user. The subscription price varies depending on the telephone operator and you can view it in the app, in the "Profile" - "Type of membership" section. Currently this type of subscription is enabled only for Venezuela, with the operators Movistar and Digitel.
2. Companies / insurers: Our service may also be covered as a benefit by the company you work for, or may be part of the services offered by your insurer. In this case, during the registration process in the app, we will automatically identify the origin of your affiliation, so that you can enjoy the service unlimitedly and at no direct cost to you.
Main functionalities:
- Telemedicine home, talk to a doctor
- Create and update your medical history
- View medical report or consultation summary
- Create and view medical treatments
- Profile editing, password management, notifications, family members, membership and settings.
